Refunds & Guarantee

30-day happiness guarantee. If your child doesn't gasp the first time they hear it, we'll refund you.

How it works

Write to us within 30 days of delivery and tell us what went wrong. You do not need to send the card back for us to start — just get in touch.

Damaged or never arrived

If the card arrives damaged, or tracking says delivered and it is not there, tell us and we will replace it. Photos of the damage help but are not required.

A note on personalised cards

Every card is made for one child: their photo, their name, your recording. That means we cannot resell a returned card, so we ask that you only order when you are ready. The guarantee above still stands — if the card is not right, we would rather fix it than have you keep something you do not love.

Changes and cancellations

If your order has not gone to print yet we can usually change the photo, the message or the address. The sooner you write, the easier it is.

Getting in touch

Use the contact form on Talking Santa or Talking Tooth Fairy, or email hunter5380@gmail.com. A person reads every one.